Privacy Policy

1. Introduction

juanph ("we," "us," or "our") operates the online gaming platform at juanph.co. This Privacy Policy explains how juanph collects, uses, stores, shares, and protects the personal information of players and website visitors ("you" or "User") in connection with our services.

juanph is committed to protecting your privacy and handling your personal data responsibly. This Policy is prepared in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines.

By registering for and using the juanph Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree, please discontinue use of the Platform.

2. Personal Data We Collect

juanph collects the following categories of personal data:

Registration and Identity Data:

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Philippine mobile number
• Email address
• Residential address
• Government-issued ID number and copies (for KYC/AML compliance)

Financial and Transaction Data:

• GCash account number or registered mobile number
• Maya (PayMaya) account details
• Bank account details (BPI, BDO, Metrobank, or other PH banks) where applicable
• Deposit and withdrawal history
• Transaction amounts and timestamps

Technical and Usage Data:

• IP address and approximate geolocation
• Device type, operating system, and browser type
• Pages visited, session duration, and clickstream data
• Game history, betting activity, and session logs

Communications Data:

• Customer support chat transcripts and email correspondence
• Feedback and survey responses

3. How We Collect Your Data

juanph collects personal data through the following means:

• Directly from you: when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or respond to surveys and promotions.
• Automatically: through cookies, web beacons, and similar tracking technologies when you browse and use the juanph Platform. Our servers automatically log technical data including your IP address, browser type, and session information.
• From third-party payment providers: when you initiate transactions via GCash, Maya, BPI, BDO, or other payment partners, we receive transaction confirmation data necessary to process your deposit or withdrawal.
• From identity verification providers: when processing KYC documentation, juanph may use third-party verification services. These providers process your identity documents on our behalf under strict data processing agreements.

4. Purpose of Processing Your Personal Data

juanph processes your personal data for the following purposes:

• To create and manage your player account on the juanph Platform.
• To verify your identity and confirm that you are at least 21 years of age, as required under Philippine gaming regulations.
• To process deposits and withdrawals via GCash, Maya, BPI, BDO, and other accepted payment channels.
• To comply with Anti-Money Laundering (AML) regulations and PAGCOR Know Your Customer (KYC) requirements.
• To provide customer support, resolve disputes, and investigate complaints.
• To detect, prevent, and investigate fraud, cheating, or other prohibited activities.
• To personalise your gaming experience and deliver content relevant to your preferences.
• To send you promotional communications where you have provided consent (subject to your right to opt out at any time).
• To fulfil our legal and regulatory obligations under Philippine law.

5. Legal Basis for Processing

juanph processes your personal data on the following legal grounds under the Data Privacy Act of 2012:

• Consent: For marketing communications and non-essential cookies, where you have given explicit consent.
• Contractual necessity: To perform the contract between you and juanph (i.e., providing gaming services, processing payments, managing your account).
• Legal obligation: To comply with applicable Philippine laws and regulatory requirements, including AML and KYC obligations under PAGCOR licensing.
• Legitimate interests: For fraud prevention, platform security, and improving our services — where these interests are not overridden by your fundamental rights.

6. Data Sharing and Disclosure

juanph does not sell, rent, or trade your personal information to any third party for their own commercial purposes. We may share your data only in the following limited circumstances:

• Payment processors: GCash (Mynt), Maya (PayMaya Philippines), BPI, BDO, Metrobank, and other payment partners solely as required to execute your financial transactions.
• KYC and identity verification providers: Contracted service providers assisting with document verification and fraud screening, under binding data processing agreements.
• Game providers: Technical data may be shared with game providers (e.g., JILI, PG Soft, Pragmatic Play) solely for game delivery and audit purposes.
• Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), or law enforcement agencies where required by law or valid legal process.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of juanph's business, player data may be transferred to the successor entity, subject to equivalent privacy protections.

All third parties with whom juanph shares personal data are contractually required to maintain its confidentiality and to process it only for the purpose it was shared.

7. Data Retention

juanph retains your personal data for as long as your account remains active and for a minimum of five (5) years following account closure or last transaction, in compliance with Philippine AML and gaming regulatory requirements.

Where personal data is no longer required for any legitimate purpose or legal obligation, juanph will securely delete or anonymise it. Transaction and identity records may be retained for longer periods if required by applicable law or ongoing regulatory investigation.

8. Data Security

juanph implements appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the juanph Platform.
• Encryption of stored sensitive data including financial account details and identity documents.
• Access controls ensuring that only authorised juanph personnel can access personal data, on a strict need-to-know basis.
• Regular security assessments and penetration testing.
• Incident response procedures to address data breaches in accordance with NPC notification requirements.

While juanph takes all reasonable measures to protect your data, no digital platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your juanph login credentials.

9. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by juanph:

• Right to be informed: You have the right to know what personal data we collect and how it is used.
• Right of access: You may request a copy of the personal data juanph holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure or blocking: You may request deletion or blocking of your personal data in certain circumstances, subject to overriding legal obligations.
• Right to data portability: You may request your personal data in a structured, commonly used, and machine-readable format.
• Right to object: You may object to processing of your personal data based on legitimate interests, including direct marketing.
• Right to damages: You are entitled to seek compensation for any damages sustained due to inaccurate, incomplete, or unlawful personal data processing.
• Right to file a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of your rights, contact our Data Privacy Officer via [email protected]. We will respond to valid requests within 15 business days.

10. Cookies and Tracking Technologies

juanph uses cookies and similar technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us maintain your login session, remember your preferences, and analyse site usage.

We use the following types of cookies:

• Essential cookies: Required for the Platform to function correctly, including maintaining your logged-in session. These cannot be disabled.
• Performance cookies: Collect anonymous data about how users interact with the Platform to help us improve its functionality and speed.
• Preference cookies: Remember your settings and preferences (e.g., language, game lobby filters) to personalise your experience.

You can manage or disable non-essential cookies through your browser settings. Note that disabling cookies may affect certain features of the juanph Platform.

11. Minors

The juanph Platform is strictly intended for persons who are 21 years of age or older. juanph does not knowingly collect personal data from individuals below the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete such data and terminate the associated account.

If you believe a minor has registered on the juanph Platform, please contact our support team immediately at [email protected].

12. Changes to This Privacy Policy

juanph reserves the right to update or modify this Privacy Policy at any time. Material changes will be communicated to registered players via email notification or a prominent notice on the Platform. The date at the top of this page reflects the effective date of the most recent revision.

Continued use of the juanph Platform following notification of changes constitutes your acceptance of the updated Privacy Policy.

13. Contact and Data Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or juanph's data processing practices, please contact our Data Privacy Officer:

• Email: [email protected]
• Live Chat: Available 24/7 on the juanph Platform

For complaints or escalations, you may also contact the National Privacy Commission of the Philippines directly. Contact details are available on the NPC's official government website.

Note: Email addresses above are displayed as plain text and are not hyperlinked. juanph does not accept service of legal documents via live chat.